Advanced Exchange: Depot Services
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Benefits of Choosing MTech for Advanced Exchange
Reduced Wait Times
Minimize downtime through prompt request fulfillment for new devices. These requests are easily submitted via our online service portal. Replacements are dispatched quickly, so that your employees aren’t stuck without the tools they need to keep working efficiently.
Ready For Use
Just like the devices we initially deployed for you, the replacements from the device exchange will arrive pre-configured, loaded with all firmware, applications, security settings, and connectivity settings you'll need. The devices will be ready to use right out of the box.
Through robust reporting and our online service portal, you can easily gain visibility into the status of your device exchange. This insight can help you anticipate when the replacement product will arrive and when the problem device is fixed and returned to the spare pool.
We manage your inventory, configure replacement devices, handle warranty and RMA claims, provide repair services, and execute logistics to keep your workforce up and running. Our working relationships with OEMs facilitate repairs and resolve warranty-related issues quickly.
Our plan covers manufacturer defects as well as damage from daily wear and tear, including repairs to device casings, triggers, screens, buttons, charging ports, and other internal and external components. Drops and spills will happen, and a device replacement plan provides peace of mind.
MTech’s advanced exchange program is available regardless of which operating system your devices use. We are a Titanium Partner for Samsung, but we also work with Apple and Microsoft devices. This flexibility allows us to offer our next-level services and support across the board.
Let Advanced Exchange Free Up Your IT Staff and Budget
Why Work With MTech
Speed of Delivery
We’re faster than the competition, reducing the downtime of your devices.
No matter where or when you need a device exchanged, our support team is here for you.
We service all devices regardless of OS, warranty, or reason for exchange.