Device Repair Solutions

device repair solutions

Mobile Device Repair and Support for Full Device Lifecycle

Understanding the importance of preparing devices, configuring, and kitting to customer specifications is a necessity, but what about day two? MTech offers customer-focused mobile device repair and support plans that mitigate downtime, extend the availability of costly mobile devices and optimize the performance of your mobile workforce. When our customers need troubleshooting, repair, or replacement to limit downtime, MTech takes quick, efficient action for swift resolution. From broken screens and buttons not working, to scanner or charging issues, MTech has the ability to repair or refurbish your devices from industry leading manufacturers like Samsung, Apple, and more. With a single point of contact and a personalized portal to view repair status, you know your device is in good hands. 

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Benefits of Choosing MTech for Device Repair

repair and replacement

Fast Repair & Replacement

You can’t afford to wait for devices integral to your employees' workflows and customer service. MTech repairs any device within 5 days of receipt and ships replacements the same day when requested by 3 p.m. ET Monday through Friday.

help desk

Help Desk Services

Enterprises with large mobile device fleets need their IT teams to spend their time on strategic projects, not answering device repair questions. MTech offers help desk services that your team will love, with 85% of calls answered within 90 seconds.

device services anytime

Any Device, Any Time

MTech expertly provides maintenance and repairs for the devices and accessories we sell. Additionally, we offer services for your legacy devices to help you get the most value from your investment. Enroll new mobile devices already in service.

multiple locations worldwide

Any Device, Anywhere

Operating in multiple locations worldwide, with coverage in North America, Latin America, and EMEA. We have the capacity to deploy, retrieve, and repair more than 125,000 devices each month in climate controlled facilities expertly staffed.

flexibility

Flexibility

You can choose between our Device Protection Program and a la carte depot services. Covering all items from manufacturer defect occurs, to device repair and replacement from your spare pool, and so much more.

extended coverage

Extended Coverage

MTech offers a range of services for extending manufacturer defects coverage for mobile device repair. Our repair plans are more robust than any OEM warranty service, with unlimited eligibility, age of a device does not impact coverage options.

Want to get started with your device protection and repair journey?

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Solution IT Lifecycle

Explore the IT lifecycle and discover how MTech accompanies you throughout the entire journey.

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We’re Here Whenever You Need Us

You can count on MTech to be accessible 24/7/365 to answer your questions and help resolve issues. Our team provides unparalleled service, addressing every detail. When you need repairs, our global team has manufacturer- and device-specific expertise, enabling them to quickly and efficiently complete repairs. As a Samsung Titanium Partner, we’re highly qualified to repair your Samsung tablets or other devices and restore it to optimal condition. Additionally, we’re ready to assist you with responsible and sustainable device recycling at the end of the device lifecycle, prioritizing data destruction to eliminate the risks of data breaches. Whatever you need to keep your mobile devices in peak condition, whenever you need it, give us a call, send an email, or open an online chat with our team of experts.
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Why Work With MTech

device agnostic

Device Agnostic

Providing next level service and support on mobile products. With an agnostic approach we can work with your business on the devices you prefer.

speed of service

Speed of Service

We pride ourselves on our repair speeds and can get a replacement device shipped the same day to minimize your time without a device.

global solutions

Global Solutions

Whether you’re in the states or across the ocean, we have the capability to service your devices. Always ensuring we are here for you anywhere, anytime.